Privacy Policy

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Our Commitment to Your Privacy

At PiXCo, we understand that your information is valuable. As an Australian information management consultancy, we don't just talk about data governance – we live it. This Privacy Policy explains how we collect, use, protect, and handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We believe in transparency, and this policy reflects our commitment to protecting your privacy while delivering exceptional information management solutions.

1. About PiXCo and This Policy
PiXCo Pty Ltd ("PiXCo", "we", "us", or "our") is an Australian-owned information management consultancy specialising in Product Information Management (PIM), Master Data Management (MDM), and enterprise data solutions.

This Privacy Policy applies to:

Our website at www.pixco.com.au
Our consultation and professional services
Our marketing and communication activities
Any tools or applications we provide (including our MDM/PIM Solution Selector)

2. Information We Collect
 

2.1 Information You Provide Directly
When you engage with PiXCo, we may collect:

Contact Information: Name, email address, phone number, company name, job title
Business Information: Industry sector, company size, business requirements
Project Information: Data management challenges, system requirements, budget parameters
Communication Records: Enquiries, feedback, and correspondence
Professional Details: LinkedIn profile or other professional information you choose to share

2.2 Information Collected Automatically
When you visit our website, we automatically collect:

Technical Information: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent, links clicked, referring website
Location Data: General geographic location (country/city level only)

2.3 Information from Third Parties
We may receive information about you from:

Business partners or referrals
Publicly available sources (ABN Lookup, LinkedIn, company websites)
Event organisers when you attend industry events

3. How We Use Your Information
We use your information to Power Information Experiences – both yours and ours:

3.1 Service Delivery

Provide consultancy and implementation services
Respond to enquiries and service requests
Deliver tailored solutions for your business needs
Manage projects and client relationships

3.2 Business Communications

Send proposals and project updates
Share relevant industry insights and best practices
Inform you about our services and capabilities
Invite you to relevant events or webinars
 

3.3 Improvement and Analytics

Enhance our website and tools
Understand client needs and market trends
Develop new services and solutions
Ensure quality and continuous improvement
 

3.4 Legal and Compliance

Meet our legal obligations
Protect our rights and interests
Prevent fraud and ensure security
 

4. Legal Basis for Processing
We collect and use your personal information based on:

Consent: When you provide information through forms or agree to receive communications
Contract: To deliver services you've requested or contracted
Legitimate Interests: To operate and improve our business while respecting your rights
Legal Obligations: To comply with Australian laws and regulations
 

5. How We Share Your Information
PiXCo respects the confidentiality of your information. We do not sell, rent, or trade your personal information. We may share your information only:

5.1 With Your Consent
When you explicitly agree to information sharing

5.2 With Service Providers
Trusted partners who assist us in:

Cloud hosting and infrastructure (within Australia where possible)
Email and communication platforms
Analytics and website optimisation
Professional services delivery
 

5.3 For Legal Reasons
When required by law, court order, or to protect rights and safety

5.4 Business Transfers
In the event of a merger, acquisition, or business restructure (with appropriate protections in place)

 

6. International Data Transfers
As an Australian company, we prioritise keeping data within Australia. However, some of our service providers may process data internationally. When this occurs, we ensure:

- Appropriate safeguards are in place
- The transfer complies with Australian Privacy Principles
- Your rights remain protected
 

7. Data Security
We implement robust security measures aligned with industry best practices:

Technical Safeguards: Encryption, secure servers, access controls
Organisational Measures: Staff training, confidentiality agreements, access limitations
Physical Security: Secured premises and equipment
Regular Reviews: Security assessments and updates

While we strive for the highest security standards, no system is completely secure. We encourage you to protect your login credentials and notify us of any security concerns.

8. Your Rights and Choices
Under Australian privacy law, you have the right to:

8.1 Access Your Information
Request a copy of personal information we hold about you

8.2 Correct Your Information
Update or correct inaccurate information

8.3 Opt-Out of Marketing
Unsubscribe from marketing communications at any time

8.4 Data Portability
Request your information in a structured format

8.5 Erasure
Request deletion of your information (subject to legal requirements)
To exercise these rights, contact us at privacy@pixco.com.au
 

9. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage
Preference Cookies: Remember your settings and choices

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy
Our services are designed for businesses and professionals. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.

12. Data Retention
We retain your information only as long as necessary to:

- Provide requested services
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Meet legitimate business needs

Retention periods vary based on the type of information and purpose of collection, typically ranging from 3-7 years for business records.

13. Privacy Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through:

- Website notifications
- Email communications (for registered users)
- Updated "Last Updated" date

14. Contact Us
We welcome your questions, concerns, or feedback about our privacy practices.
        Privacy Officer
        PiXCo Pty Ltd
For general enquiries: info@pixco.com.au

15. Complaints
If you believe we have breached your privacy rights:

Contact Us First: We aim to resolve concerns quickly and fairly
Escalation: If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

OAIC Contact Details:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
 

DEFINITIONS
 

Personal Information: Information or opinion about an identified individual or reasonably identifiable individual

Sensitive Information: Information about race, political opinions, religion, trade union membership, sexual orientation, criminal record, health, or biometric information
Australian Privacy Principles (APPs): Privacy principles under the Privacy Act 1988 that regulate handling of personal information

This Privacy Policy demonstrates PiXCo's commitment to protecting your privacy while we help you Power Information Experiences. We treat your data with the same care and expertise we bring to every client engagement.